Frequently Asked Questions
Everything you need to know about Tilos Scuba & Swimming Gear
How do I determine the correct size for a wetsuit or fins?
We provide detailed size charts on every product page. For wetsuits, we recommend prioritizing your chest and waist measurements for a snug, thermal fit. If you are between sizes, we suggest sizing up for comfort or contacting our gear specialists for advice.
What is your return policy for dive gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, life-support equipment such as regulators and BCDs must be returned with all original tags and certifications intact.
Do you offer international shipping for heavy equipment?
Yes, Tilos ships worldwide. Shipping costs and delivery times vary by destination and package weight. You can calculate the exact shipping rate at checkout before finalizing your purchase.
Are Tilos products covered by a warranty?
Absolutely. All Tilos products come with a limited manufacturer's warranty against defects in materials and workmanship. The duration varies by product category, typically ranging from one to two years.
How should I care for my neoprene gear to ensure it lasts?
To extend the life of your gear, always rinse it with fresh water after every use in salt or chlorinated water. Hang it to dry in a shaded area away from direct sunlight, and never use a washing machine or dryer.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.